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Technology Help/Support

 

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Chief Technology Advisor (CTA) is a full service computer and network support HELP organization you can call on to make those "bad technical problems" go away - TODAY.

In addition to At Your Command 24/7™ Hardware and Software Service Listed Below, we also can help by supporting more complex phone troubleshooting for computers and communications products.  

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  • Advice and instructions on the installation and configuration of new hardware/software
  • Recommendations on the most current drivers for the customer's hardware
  • Fixing problems related to system and applications error messages (excluding error messages related to computer programming languages, script programming and debugging)
  • Remote diagnostics of malfunctions with PC hardware components 1
  • Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications (remote diagnostics and configuring/fixing procedures only - no residential in-home diagnostics)
  • Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software
Help With These Operating Systems:
  • Microsoft® Windows® 95 OSR 2 2
  • Microsoft® Windows® 98 Second Edition
  • Microsoft® Windows® Millennium Edition
  • Microsoft® Windows® 2000 Professional
  • Microsoft® Windows® XP Home Edition
  • Microsoft® Windows® XP Professional Edition
Help With This Hardware (on the above operating systems)
  • System Units
  • Monitors
  • Printers
  • Sound Cards
  • Video Cards
  • Accelerators
  • Modems
  • Storage Media
  • CD/DVD Drives
  • Digital Cameras
  • Scanners
  • PC Cards
  • USB Devices

Help With These Software Applications (on the above mentioned operating systems)

  • Microsoft® Internet Explorer (versions 4.0 and higher)
  • Netscape Navigator (version 4.08) 3
  • Netscape Communicator (versions 4.08 and higher)
  • AOL browser (versions 4.0 and higher) 4
  • Opera browser (versions 5.0 and higher) 5
  • Microsoft® Outlook Express (versions 4.0 and higher)
  • Microsoft® Outlook® (versions 97 and higher)
  • Microsoft® Word (versions 97 and higher)
  • Microsoft® Excel (versions 97 and higher)
  • Microsoft® PowerPoint® (versions 97 and higher)
  • Microsoft® Access (versions 97 and higher)
  • Microsoft® FrontPage® (versions 98 and higher)
  • Microsoft® Publisher (versions 2000 and higher)
  • Microsoft® Visio® (versions 2000 and higher)

 

Help with these additional products and services is also offered; however, we do not "currently" offer in-home or on-site residential support:
  • UNIX family operating systems
  • Mac® OS family operating systems 6
  • Server platforms (any operating systems)
  • Advanced computing systems (CAD systems, database servers, etc.)
  • High-performance specialized network equipment (gateways, routers, etc.)
  • Homebrew experimental PCs

These products are covered in our BUSINESS SUPPORT PACKAGES

Telephone
540-349-1031
Postal address
41 W. Lee Hwy., Suite 59-123 Warrenton, Virginia 20186
Electronic mail
General Information: help@computer-help-Virginia.com
Webmaster: webmaster@computer-help-virginia.com

 

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Last modified: 02/28/09