|
| |
Chief Technology Advisor (CTA) is a full service computer and network support
organization you can call on to make those "bad technical problems" go away.
While our Small Business help is geared to helping solve software and hardware
problems and troubleshooting, our business support package includes regular
office visits to attend to the more difficult problems a larger enterprise needs
due to its more complex computer and communication set up. However, we still
find most of these office computer problems can be resolved over the phone. We
realize you need your computer for regular business work and can't afford to
send you computer back to the factory... Second tier support service is designed
for reliable support that is as good as an in house computer technician. We
recommend you review the service offerings and pick the one that is right for
you TODAY not when you have a problem.
In addition to At Your Command 24/7™
Hardware and Software
Service Listed Below, we also support more complex phone troubleshooting for
computers and communications products.
- Advice and instructions on the installation
and configuration of new hardware/software
- Recommendations on the most current drivers
for the customer's hardware
- Fixing problems related to system and
applications error messages (excluding error messages related to computer
programming languages, script programming and debugging)
- Remote diagnostics of malfunctions with PC
hardware components
1
- Fixing problems related to malfunctions of
Microsoft® Windows® Operating Systems family components and software
applications (remote diagnostics and configuring/fixing procedures only)
- Performance optimization, recommendations on
upgrades/updates, system failure, functional disorder of the basic
components both hardware and software
Operating Systems:
- Microsoft® Windows® 95 OSR 2
2
- Microsoft® Windows® 98 Second Edition
- Microsoft® Windows® Millennium Edition
- Microsoft® Windows® 2000 Professional
- Microsoft® Windows® XP Home Edition
- Microsoft® Windows® XP Professional Edition
- Microsoft® Windows®
VISTA®
Hardware (on the above operating systems)
- System Units
- Monitors
- Printers
- Sound Cards
- Video Cards
- Accelerators
- Modems
- Storage Media
- CD/DVD Drives
- Digital Cameras
- Scanners
- PC Cards
- USB Devices
Software Applications (on the abovementioned operating
systems)
- Microsoft® Internet Explorer (versions 4.0
and higher)
- Netscape Navigator (version 4.08)
3
- Netscape Communicator (versions 4.08 and
higher)
- AOL browser (versions 4.0 and higher)
4
- Opera browser (versions 5.0 and higher)
5
- Microsoft® Outlook Express (versions 4.0 and
higher)
- Microsoft® Outlook® (versions 97 and higher)
- Microsoft® Word (versions 97 and higher)
- Microsoft® Excel (versions 97 and higher)
- Microsoft® PowerPoint® (versions 97 and
higher)
- Microsoft® Access (versions 97 and higher)
- Microsoft® FrontPage® (versions 98 and
higher)
- Microsoft® Publisher (versions 2000 and
higher)
- Microsoft® Visio® (versions 2000 and higher)
We
can also
support
the following products under a maintenance contract:
- UNIX family operating systems
- Mac® OS family operating systems
6
- Server platforms (any operating
systems)
- Advanced computing systems (CAD
systems, database servers, etc.)
- High-performance specialized
network equipment (gateways, routers, etc.)
- Homebrew experimental PCs
|
Footnotes
1
The "Service" excludes any physical configuration and repair of hardware.
2 Microsoft, Windows, Windows NT, Internet
Explorer and other Microsoft products referenced herein are either trademarks or
registered trademarks of Microsoft.
3 Netscape, Netscape Navigator, Netscape
Communicator are registered trademarks of Netscape Communications Corporation in
the U.S. and other countries.
4 AOL is a registered service mark of America
Online, Inc.
5 All other trademarks are the property of
their respective owners.
6 Mac® OS (Operating System) is a registered
trademark of Apple Computer, Inc.
- Telephone
- 540-349-1031
- Postal address
- 41 W. Lee Hwy., Suite 59-123 Warrenton, Virginia 20186
- Electronic mail
- General Information:
help@computer-help-Virginia.com
Webmaster:
webmaster@computer-help-virginia.com
|
